🔒 1. Introduction

At Mangoes.ae , we value the trust you place in us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website. By using our services, you agree to the collection and use of information in accordance with this policy.

📋 2. Information We Collect

We collect various types of information to ensure smooth order processing and delivery of our fresh produce:

• Personal Information: Name, email address, phone number, and delivery address provided during checkout.

• Technical Data: IP address, browser type, operating system, and access times to help us improve website performance.

• Order History: Details of the premium mangoes and products you have purchased to assist with returns, seasonal alerts, and reordering.

⚙️ 3. How We Use Your Information

Your data is used strictly for the following business purposes:

• Order Fulfillment: To process transactions and coordinate delivery via our temperature-controlled logistics network.

• Communication: To send order confirmations, delivery updates, and invoices via Email, SMS, or WhatsApp.

• Customer Support: To respond to your inquiries, order updates, or fruit quality questions.

📩 4. Marketing & Communications

With your consent, we may send you updates about new seasonal harvests, premium gift boxes, or exclusive offers.

• Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link or by contacting us directly.

• WhatsApp: We primarily use WhatsApp for delivery coordination. Occasionally, we may use it for urgent service updates regarding your order.

🤝 5. Disclosure to Third Parties

We respect your privacy and do not sell your personal data. We only share information with trusted third parties essential to our operations:

• Logistics Providers: To physically deliver your fresh produce to your doorstep within city limits.

• Payment Gateways: To process card payments securely.

• Legal Authorities: If required by UAE law to protect our rights or comply with a judicial proceeding.

🍪 6. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your experience. These small files help us:

• Remember items in your shopping cart.

• Analyze site traffic and user behavior.

• Recognize you when you return to our site.

🛡️ 7. Data Security

We implement industry-standard security measures (including SSL encryption) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.

🔄 8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

📞 9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our team:

• Email: info@mangoes.ae

• WhatsApp Support: +971 52 162 7360

• WhatsApp Delivery Coordination: +971 50 511 8766